Every effort has been made to ensure that products are presented as accurately as possible on our website. Goods are subject to availability.

Payment Method

Payments can be made securely online through Paypal using most major cards. You do not need to have a Paypal account to complete this payment method.  Your privacy and security is assured through Paypal.

Delivery Costs & Times

All orders for UK delivery are sent out with Royal Mail or My Hermes Courier depending on the weight of the total order. UK delivery is free for all orders.

Once you have placed your order, you will receive a receipt email with all details, and we aim to dispatch your order within five days.

For deliveries outside the UK, we charge £10 per total order for EU and £15 for USA and Worldwide.  Orders will be sent by Royal Mail Airmail Service and will take approximately 7 working days from posting.  Please contact info@auraque.com if you would like a quote for international courier.

Tax Charges

All orders from the UK are inclusive of VAT. International orders may be subject to import duties and taxes. The customer is responsinle for paying these additional fees. Please check with your local customs office regarding customs fees. Any further questions, please contact us at info@auraque.com

Returns

For faults or returns, please email us within seven days at info@auraque.com for return address and further details.  In the event of ARUA QUE supplying your order incorrectly, please notify us immediately.  No goods may be returned without prior consent.

For returns, we can only refund the product price and cannot refund any delivery charges for orders shipped overseas.  Items returned must be in the same condition and packaging as when sent.

Product Care Instructions

The producers we work with at AURA QUE make our products in Nepal with the utmost care to ensure good quality for our customers. We hope that you can continue to care for these products after purchase, so here are some care instructions and guidance for all our products:

Banana Yarn Knit: please gently hand wash all scarves and products made from our banana fibre. We use ado-free European dyes, which are fixed in the process but advise hand wash due to the delicate hand knit of the product. Please dry flat to keep the shape.

Cotton Cloth: Please hand wash all items to ensure minimal damage to the zips and any metal fittings of these items.

Leather: There are carious natural leather protective waxes, sprays and lotions that you can purchase and use to protect the leather once you have purchased your AURA QUE leather product as pre care treatment.  Always test the product in a hidden area before applying on all leather.  The leather does naturally soften and darken slightly in color when used over time.  We suggest that you avoid dark colored liquids and the biro pen to avoid stains!

Leather Care:  Cleaning leather can be difficult - a gentle option is to use a moisturizing soap and a colorless damp cloth and work the soap into a lather on the cloth.  Dab this onto the leather gently without putting too much water on the leather.  Wipe away the lather with fresh damp cloth.  Dont rinse the leather in water, just use the fresh damp cloth to dab off the soap.  Dry completely and use a leather conditioner to finish.

It can be difficult to get stains our of leather, so if possible use pre-care products to protect the leather, and only use cleaning methods if completely necessary.  You can also get advise from your local dry cleaning service for any possible cleaning options. To remove other stains from leather, see the article linked here: (http://www.ehow.com/how_113506_treat-stains-leather.html)