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AURA QUE Product Care

The artisans we work with at AURA QUE, make our products with the utmost care to ensure good quality for our customers. We hope that you can continue to care for these products after purchase, so here are some care instructions and guidance for our products:

  • Banana Yarn Knit: Machine washable on a cool wash. Do not tumble dry. Keep dark colours separate.
  • Brass Jewellery: Please treat with care. Use soap and warm water to clean brass jewellery.
  • Ceramics: Stoneware ceramics are waterproof so they are able to be used in a dishwasher and microwave.
  • Cotton: Machine washable on a cool wash. Do not tumble dry. Keep dark colours separate.
  • Cotton with Leather Trim: Spot clean with a damp cloth. Do not machine wash. Please treat with care.
  • Dhaka – Fine Woven: Spot clean with a damp cloth. Do not machine wash. Please treat with care.
  • Dhaka – Heavy Cotton: Handwash only. Do not tumble dry.
  • Faux Leather: Do not machine wash. Do not submerge in water. Avoid direct heat. Please treat with care.
  • Felt: Please spot clean and treat with care.
  • Felt & Leather: Spot clean with a damp cloth. Do not machine wash. Please treat with care.
  • Felt & Suede Slippers: Spot clean with a damp cloth and/or suede brush. Do not machine wash. Please treat with care.
  • Glass Beads – Recycled & Pote: Please treat with care.
  • Kaffe Fassett Cotton: Please spot clean and treat with care. Handwash only. Cushion cover can be machine washed.
  • Leather: There are various natural leather protective waxes, sprays and lotions that you can purchase and use to protect the leather once you have purchased your AURA QUE leather product as pre care treatment.  Always test the product in a hidden area before applying on all leather.  The leather does naturally soften and darken slightly in colour when used over time.  We suggest that you avoid dark coloured liquids and the biro pen to avoid stains!  Please spot clean and treat with care.
  • Leather Care:  Cleaning leather can be difficult - a gentle option is to use a moisturizing soap and a colourless damp cloth and work the soap into a lather on the cloth.  Dab this onto the leather gently without putting too much water on the leather.  Wipe away the lather with fresh damp cloth.  Don’t rinse the leather in water, just use the fresh damp cloth to dab off the soap.  Dry completely and use a leather conditioner to finish.  It can be difficult to get stains out of leather, so if possible, use pre-care products to protect the leather, and only use cleaning methods if completely necessary.  You can also get advice from your local dry-cleaning service for any possible cleaning options. To remove other stains from leather, see the article linked here.
  • Lokta Paper: Please treat with care.
  • Mohair: Handwash only. Please treat with care.
  • Recycled Wood Pens: Please treat with care. Due to the nature of the wood, please use a microcrystalline wax polish, such as Renaissance Wax, every month to protect the wood and stop it drying out. Extreme temperature changes, overheating or overcooling, can cause cracking in the wood finish. The wax should be applied evenly and lightly over the wooden surface, then lightly buffed with a smooth lint-free cloth to give a sheen.
  • Sheep Wool: Machine washable on a cool wash. Do not tumble dry. Keep dark colours separate.
  • Wool & Leather Bags: Spot clean with a damp cloth. Do not machine wash. Please treat with care.
  • Yak Wool/Merino: Machine washable on a cool wash. Do not tumble dry. Keep dark colours separate.
  • Yak Wool/Raw Silk: Machine washable on a cool wash. Do not tumble dry. Keep dark colours separate.

If you have any other questions, please contact info@auraque.com with your specific query.